Refund policy

Returns & Exchanges Policy

At Locsanity, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return process.

  • 30-Day Return Window: Items must be returned within 30 days of delivery. Returns received after this period may be eligible for store credit only, at our discretion.
  • Condition for Return: To qualify for a refund, items must be unused, in their original condition, and in the original packaging.
  • Exclusions: The following are Final Sale:
    • Earrings
    • Jewelry (e.g., Hair rings, beads)
    • Clearance items
    • Gift Cards
  • How to Process a Return:
    1. Visit our online return portal or email Customercare@locsanity.com with your order number.
    2. Once approved, mail your item to: 7957 N University Dr. #241, Parkland, FL 33067.
  • Refund Processing: Once inspected, refunds are processed to your original payment method within 5–10 business days.