Returns

Returns

To make the return process as seamless as possible, Locsanity has partnered with Corso to offer our customers Green Shipping Protection, an order insurance service that protects all orders up to $1,000 USD, in the event of loss, damage, or other product or delivery-related issues. The service allows customers to receive a replacement, refund, or exchange with virtually zero hassle and at minimal cost. We encourage all customers to utilize the service for an optimal return experience.

With Green Shipping Protection

  1. To initiate a replacement, refund or exchange request, click here, or go to https://app.corso.com/locsanity
  2. Enter your email address and order number. You may find your order number on the confirmation email (s) you received from Locsanity.
  3. Click on “Start New Request” and follow the prompts to submit your request

Without Green Shipping Protection

  • To create a return or exchange, login to your customer account.
  • Click on Product Returns, then select "Request a New Product Return."
  • Select the order, then select the details for the items you wish to return.
  • After you have submitted your request, you will be able to print the Product Return Form. (An email will also be sent with instructions - just in case.)

After we get your merchandise, we process it according to the instructions you’ve given us in your RMA request. You have nothing left to do but kick back and wait for your refund or new items.

  • Return requests (RMAs) must be created within 30 days of your original order date. Returns that do not have an RMA with it will not be accepted.
  • You may not return Custom Orders or Sale Items. This applies to most of our dreadlock extensions.
  • All merchandise must be returned unopened, unused and in the original packaging.
  • All original hangtags, stickers and original bindings must be present and unaltered.
  • Shipping and handling on returned merchandise is non-refundable unless you have received damaged or incorrect merchandise.
  • Once returns are received and sorted, it may take up to a week to process and issue a refund.

Refused or Undeliverable packages

  • Packages that are returned to us as “Refused” or “Undeliverable” by the carrier are not eligible for a shipping refund.
  • Re-shipping is subject to additional shipping charges.
  • You may select any of our shipping methods for re-shipping.

If you have any questions or concerns, please contact us at customercare@locsanity.com. Our customer care team is always ready to assist with your request.

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