Returns

Locsanity Return Policy

To make the return process as seamless as possible, Locsanity allows customers to request a replacement, refund, or exchange directly through our return portal.

How to Initiate a Return or Exchange:

  1. Click the return link: https://locsanity.com/apps/parcelpanel-returns/
  2. Enter your order number and email address.
  3. Select the item(s) you wish to return and the reason for the return.
  4. Choose the option that best suits your needs—either a replacement or a refund.
  5. Select the method for returning the product, then submit your request.

Once we receive your merchandise, it will be processed accordingly.

Important Information

  • Return requests (RMAs) must be created within 30 days of the delivery date.
  • Returns without an RMA will not be accepted.
  • Custom Orders and Sale Items (including most dreadlock extensions) are not eligible for return.
  • All merchandise must be unopened, unused, and in the original packaging with all hangtags, stickers, and bindings intact.
  • Shipping and handling on returned merchandise is non-refundable, unless you received damaged or incorrect items.
  • Once returns are received and sorted, please allow up to 7 business days to process and issue a refund.

Refused or Undeliverable packages

  • Packages returned as “Refused” or “Undeliverable” are not eligible for a shipping refund.
  • Re-shipping is subject to additional shipping charges.
  • You may select any available shipping method for re-shipment.

If you have any questions or concerns, please contact us at customercare@locsanity.com. Our customer care team is always ready to assist you.